BK One Proprietary Learning Systems & Training Models
BK One Learning focuses on corporate training within the global Business Process Management (BPM) and outsourcing sectors. To assist organizations with customer experience (CX), cross-cultural communication, and leadership growth, the company employs multiple proprietary learning frameworks and assessment systems. We specialize in creating bespoke Face-to-Face, eLearning, and blended training programs and evaluation systems tailored to your organization’s needs. Utilizing our award-winning ADDIE2™ agile instructional design framework, Bikram's Model of Intonation (BMI™), FASTVIA-LLC™ Evaluation, and Eddie's Voice Test (EVT™), we ensure that your evaluation needs and training content drive real change in learner performance. This is an overview of our main proprietary models:
Instructional Design & Methodology
Bikram’s Model of Intonation (BMI™): is a specialized and technically detailed approach aimed at standardizing "Global Business English." It focuses on training non-native English speakers (NNES), especially those in BPO and contact centers, in pitch, cadence, and mouth mechanics to neutralize accents and minimize cross-cultural misunderstandings. The method employs precise pitch-level exercises, similar to musical scales, along with audio comparison techniques to help representatives deliver clear, easily comprehensible communication during worldwide customer interactions.
ADDIE2™ is an agile and adaptable instructional design framework that updates the traditional ADDIE model. It employs backward performance gap analysis to pinpoint specific organizational needs, enabling rapid iterations of training content. This framework shifts Learning & Development focus from conventional metrics to outcome-driven KPIs such as time-to-proficiency and application of practical knowledge.
Evaluation & Assessment Tools
FASTVIA-LLC™ Evaluation: A unique assessment system embedded within their training programs, crafted to precisely gauge learner performance and ensure that the training actively enhances real-world metrics like Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Eddie’s Voice Test (EVT™): A specialized assessment tool used together with BMI™ to evaluate a person's voice, accent, and overall pronunciation skills.
Professional Certification Tracks
PRO-T™ (Professional T3): A Train-the-Trainer certification aimed at advancing both aspiring and current corporate trainers in the BPM/BPO industry to meet global standards, empowering them to confidently implement BK One's methodologies.
PRO-C™ (Advanced TTC): An advanced Train-the-Corporate-Training-Consultant certification track designed for training consultants and entrepreneurs who want to build their own training teams or businesses using BK One’s proprietary systems.