BK One Learning’s PRO-T™ (Professional Train-the-Trainer) certification is a highly respected credential for learning and development experts, especially in the Business Process Management (BPM) and BPO sectors. Created by BK One founder and CEO Dr. Bikram Kumar Singh, a recipient of the prestigious Chief Learning Officer of the Year award, the program aims to elevate corporate trainers to international standards. Over 10,000 trainers from more than 50 countries have used the certification to advance their careers in corporate training and learning consulting. Here's a comprehensive overview of the PRO-T™ program:

Target Audience and Purpose

The PRO-T™ program primarily targets professional trainers and learning consultants at global companies, including contact centers, IT help desks, and corporate academies. It is highly regarded for establishing international benchmarks in Voice and Accent (VANC) training and cross-cultural communication. Its main goal is to prepare trainers to influence key business metrics such as Customer Satisfaction and Net Promoter Scores, rather than deliver academic lectures.

Curriculum Structure and Delivery

The program shifts from purely theoretical ideas to practical, real-world applications. It encompasses the full training delivery lifecycle.

• Assessment & Preparation: Conducting retrospective performance skills-gap analyses to pinpoint training needs.

• Environment Creation: Building a positive, engaging learning environment and managing complex classroom challenges.

• Facilitation: Addressing diverse adult learning styles and keeping learners actively engaged.

• Evaluation: Assessing the real-world, on-the-job effects of the training.

 

The standard training duration spans 40 hours or 5 Days, with a self-paced pre-training phase of 1 week:

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• Week 1 (Asynchronous): Self-paced, foundational course covering adult learning theories and key instructional design principles.

• Week 2 (Synchronous): A comprehensive 5-day in-person intensive workshop designed to develop delivery skills, culminating in the final certification assessment.

 

Methodology & Key Deliverables

PRO-T™ is backed by academic research and aligns with the Training Delivery Area of Expertise in the BK One Competency Model. To help trainers put their knowledge into practice, the program includes:

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• Practice Deliveries: Participants are required to complete 3 or 4 practice sessions throughout the program.

• Video Analysis: The program records the entire training session, enabling detailed, personalized feedback and analysis from expert trainers.

• Comprehensive Toolkits: Graduates receive a comprehensive participant guide with tools, templates, and resources they can implement immediately in their jobs.

• Cohort Connection: Participants connect to a worldwide network of learning professionals, supporting their continuous professional development.

 

By emphasizing assessment-based certification and rigorous practice, PRO-T™ ensures that its graduates are fully prepared to build, manage, and deliver high-impact training initiatives in large multinational corporations.