Corporate Learning and Consulting Solutions

End-to-End BPM and BPO Training and Performance Improvement Solutions

We specialize in creating bespoke Face-to-Face, eLearning, and blended training programs tailored to your organization’s needs. Utilizing our award-winning ADDIE2 agile instructional design framework, Bikram's Model of Intonation (BMI), FASTVIA-LLC Evaluation, and Eddie's Voice Test, we ensure that your evaluation needs and training content drive real change in learner performance. Using advanced, research-based learning methods, our training solutions begin even before an agent is hired. From Near-Hire Training to New-Hire Training, we incorporate Mezirow's Transformative Learning during onboarding and Kolb & Boyd's Experiential Learning Approach through the nesting phase until agents become live operators. We also utilize Lave & Wenger's Communities of Practice to promote the sharing of best practices, which helps achieve sustainable CX, CSAT, and other KPIs based on a strong training foundation. In conjunction with our proprietary training systems and models, we provide comprehensive, system-driven solutions for BPM and BPO companies that manage and serve international customers.